Delivery & Returns

Order Confirmation

Upon placing your order, your card will be pre-authorised but not charged. We will verify with our supplier the availability of the product for immediate shipment, and if confirmed, we will process the payment and dispatch your order promptly. In the event of any delay, such as an item on backorder, we will cancel the pre-authorisation and notify you accordingly.

Order Delivery

After placing your order, if it is in stock and ready for dispatch, we will charge your card and ship your order within 5 working days. Tracking details will be sent to you via email within 24 hours of dispatch. If you do not receive tracking information within 6 working days, please contact us at info@powertopedal.com for assistance.

We offer free UK delivery for all orders over £500.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with tags, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Please be advised that the 14-day return window allows you to inspect the goods as you would in a physical store. To receive a complete refund, the items must be returned in a condition that is deemed as "as new" or resaleable.

To start a return, you can contact us at info@powertopedal.com. Please note that returns policies may vary between brands at Power to Pedal, please see individual product pages for accurate returns policies.

Before repackaging complete the following:

Capture a short video clip and images of all sides of the bike, highlighting any scratches, dents, or damages (if applicable).
Use all available foam materials and ties to protect critical components, including the frame, handlebar, crankset, and suspension forks.
Place removable parts (such as pedals, display monitor, quick release, tail light, and toolset kit) back into their original packaging.
Follow the same packing procedures for all accessories.
Take additional images and videos of the packed bike and send them to us via email at info@powertopedal.com for approval.

Please be patient throughout this process as it can take 3-5 weeks depending on the speed of each step. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@powertopedal.com.

Damages

Please carefully examine all items upon delivery and refrain from accepting any damaged deliveries. If you find that an item is damaged, kindly email clear photos of the damaged items to info@powertopedal.com for us to initiate an insurance claim on your behalf.

Cancellations & Refunds

Orders cancelled more than 12 hours after being placed may incur extra charges. If your order has already been shipped, you (the buyer) will be responsible for any expenses associated with returning the item. Refunds will be processed back to the original payment method used for the purchase within 10-15 business days.

Preorder Shipping Policy:

Delivery/Shipment Timelines

The estimated shipping date provided on the product page reflects the most recent date given to us by our manufacturer. While we will make every effort to notify customers of any changes to these estimated arrival
dates as soon as possible, we cannot be held liable for any delays outside of our control.

If the preorder item is not delivered within the agreed
timeframe, customers have the right to cancel the order. Upon cancellation, customers are entitled to a full refund of any payments made, including deposits. We will process this refund within 14 days of receiving the cancellation or refund request.

Handling Potential Delays

In the event of unforeseen circumstances that affect the
estimated shipping dates, customers will be notified by email. We are committed to keeping our customers informed throughout the entire process for transparency and trust.

Mixed Carts

If your order contains both in-stock and pre-order items, the in-stock items will be shipped according to our normal delivery timelines, while the pre-order items will be shipped separately as they become available. If you prefer to wait for all items to ship together, please email us at info@powertopedal.com, and we will hold fulfilment until your pre-order items are ready to ship.

Pre-order Returns, Cancellation and Refund Policy:

Payment Terms

Preorder payments will be handled as follows: Customers can choose to pay the full amount upfront or make a partial deposit to reserve their item. If a partial deposit is made, the deferred payment for the remaining balance will be automatically processed at a later date as displayed on the product page. You will receive the payment receipt via the email you used for your purchase order.

Cancellation Policy

If the merchandise is being shipped into the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To cancel your preorder, please contact our customer support team at info@powertopedal.com. Once the item has shipped, the standard return policy will apply.

Preorder Refunds:

For preorders, if a cancellation is made before shipping,
customers will receive a full refund of their payment, including any deposits made. Refunds will be processed to the original payment method within 14 days after the cancellation request.

If the preorder item is not delivered within the agreed
timeframe, customers have the right to cancel the order. Upon cancellation, customers are entitled to a full refund of any payments made, including deposits. We will process this refund within 14 days of receiving the cancellation or refund request.

Preorder Returns:

All pre-order items are eligible for return under our standard return policy once received. Customers have 14 days from the delivery date to initiate a return. Items must be in their original condition and packaging to qualify for a refund.

Return Shipping Costs:

Customers are responsible for the cost of return shipping
unless the item is defective or damaged upon arrival. In this case, contact our support team for assistance at info@powertopedal.com.