GIN Suspension Seat Post

At Power to Pedal, we’re excited to be part of your cycling journey! We’re offering you exclusive discounts of up to 30% with Dynamic Cyclist, giving you access to expert guidance through a variety of programs available right in their app.

If you ever need assistance, our friendly Cycle Tech UK technicians are just a phone call away, ready to provide support whenever you need it. Plus, our dedicated customer service team is here to help you find the bike that fits you perfectly!

To make things even easier, we offer Klarna Payment options, allowing you to enjoy your adventures without stressing about payments. We believe in promoting not only your physical and mental well-being but also inspiring you to explore the great outdoors while making sustainable travel choices.

As a special thank you for shopping with us, you'll receive a FREE Healthy Habits Guide packed with valuable wellness and nutrition tips. Look forward to getting it delivered straight to your inbox, including:

• 10 Healthy Habits
• Nutritional Insights
• A handy "Portions Made Easy" guide
• Food group breakdowns and suggestions
• Alcohol guidance
• 3 FREE Full Body Workouts
• A 10-Week Printable Habit Tracker

Join our community today and take that exciting first step towards a healthier, more adventurous lifestyle!

Want to chat? Our team is here for you! We promise prompt, personalised responses to quickly resolve any issues you might encounter. We value transparency and are committed to making sure you feel supported every step of the way.

Don’t hesitate to reach out or use our live chat support to connect with one of our representatives. We can’t wait to assist you!

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Sizing Guide

Kids Bike Sizing Guide

Frog Bike Size Guide

BOLDCUBE Size Guide

Electric Bikes 

Individuals aged 14 and above can operate an electric bike that meets specific criteria without the need for a license, registration, taxation, or insurance. These bicycles are referred to as 'electrically assisted pedal cycles' (EAPCs) and must feature pedals for propulsion. An EAPC must display information such as the power output, motor manufacturer, battery voltage, and maximum speed.

The electric motor of an EAPC must not exceed 250 watts and should not provide assistance over 15.5mph. EAPCs can have more than two wheels, like a tricycle, and are considered normal pedal bikes for usage on cycle paths and areas where bicycles are allowed.

Summary

In the UK, electric bikes (EAPCs) must adhere to the following regulations:

• Riders must be 14 years or older
• No license, registration, tax, or insurance is required
• Pedals must be present for propulsion
• Display requirements for power output, motor manufacturer, battery voltage, and maximum speed
• An e-bike must have a motor with a maximum continuous power output of 250W to be road legal
• A maximum speed of 15mph (25 km/h) is permitted on public roads (Surpassing the authorized speed limit could lead to the classification of the e-bike as a motorcycle or moped, necessitating the acquisition of suitable licenses, insurance, and registration)
• Although not compulsory, it is advisable to wear a helmet for personal safety
• E-bikes are classified as bicycles and must follow the same rules and regulations as standard bicycles

**If an e-bike has a throttle that allows it to operate without pedaling, it is classified as a motor vehicle, meaning that riders must adhere to motorcycle regulations, which include licensing, registration, insurance, and wearing a helmet. Therefore, throttle e-bikes are not permitted under the standard e-bike regulations in the UK. If you have a throttle-controlled bike, it must comply with motorcycle laws, necessitating the appropriate licensing and insurance. Always check the latest regulations or consult your local authorities for the most current information.

E-Scooters

E-bikes are permissible in the UK, but e-scooters are subject to different regulations. The usage of privately owned e-scooters on public roads and pavements is prohibited in most parts of the UK, with the exception of specific trial areas. The UK government is currently conducting trials of rental e-scooters in designated regions to evaluate their effectiveness and influence on transportation systems. The varying regulations for e-scooters are largely driven by safety considerations and the necessity for suitable infrastructure to accommodate their use.

In December 2023, it was announced that the Department for Transport had informed councils that the legalisation of all e-scooters was still being considered, but they had yet to secure a timeframe for the proposed legalisation. Consequently, the e-scooter trials have been prolonged by an additional two years until May 31, 2026.

All regulations on our website will be regularly updated to align with UK laws. For additional guidance, please reach out to info@powertopedal.com.

Order Confirmation

Upon placing your order, your card will be pre-authorised but not charged. We will verify with our supplier the availability of the product for immediate shipment, and if confirmed, we will process the payment and dispatch your order promptly. In the event of any delay, such as an item on backorder, we will cancel the pre-authorisation and notify you accordingly.

Order Delivery

After placing your order, if it is in stock and ready for dispatch, we will charge your card and ship your order within 5 working days. Tracking details will be sent to you via email within 24 hours of dispatch. If you do not receive tracking information within 6 working days, please contact us at info@powertopedal.com for assistance.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with tags, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Please be advised that the 14-day return window allows you to inspect the goods as you would in a physical store. To receive a complete refund, the items must be returned in a condition that is deemed as "as new" or resaleable.

To start a return, you can contact us at info@powertopedal.com. Please note that returns policies may vary between brands at Power to Pedal, please see individual product pages for accurate returns policies. 

Before repackaging complete the following:

• Capture a short video clip and images of all sides of the bike, highlighting any scratches, dents, or damages (if applicable).
• Use all available foam materials and ties to protect critical components, including the frame, handlebar, crankset, and suspension forks.
• Place removable parts (such as pedals, display monitor, quick release, tail light, and toolset kit) back into their original packaging.
• Follow the same packing procedures for all accessories.
• Take additional images and videos of the packed bike and send them to us via email at info@powertopedal.com for approval.

Please be patient throughout this process as it can take 3-5 weeks depending on the speed of each step. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@powertopedal.com. 

Damages

Please carefully examine all items upon delivery and refrain from accepting any damaged deliveries. If you find that an item is damaged, kindly email clear photos of the damaged items to info@powertopedal.com for us to initiate an insurance claim on your behalf. 

Cancellations & Refunds

Orders cancelled more than 12 hours after being placed may incur extra charges. If your order has already been shipped, you (the buyer) will be responsible for any expenses associated with returning the item. Refunds will be processed back to the original payment method used for the purchase within 10-15 business days.

Preorder Shipping Policy:

Delivery/Shipment Timelines

The estimated shipping date provided on the product page reflects the most recent date given to us by our manufacturer. While we will make every effort to notify customers of any changes to these estimated arrival
dates as soon as possible, we cannot be held liable for any delays outside of our control.

If the preorder item is not delivered within the agreed
timeframe, customers have the right to cancel the order. Upon cancellation, customers are entitled to a full refund of any payments made, including deposits. We will process this refund within 14 days of receiving the cancellation or refund request.

Handling Potential Delays

In the event of unforeseen circumstances that affect the
estimated shipping dates, customers will be notified by email. We are committed to keeping our customers informed throughout the entire process for transparency and trust.

Mixed Carts

If your order contains both in-stock and pre-order items, the in-stock items will be shipped according to our normal delivery timelines, while the pre-order items will be shipped separately as they become available. If you prefer to wait for all items to ship together, please email us at info@powertopedal.com, and we will hold fulfilment until your pre-order items are ready to ship.

Pre-order Returns, Cancellation and Refund Policy:

Payment Terms

Preorder payments will be handled as follows: Customers can choose to pay the full amount upfront or make a partial deposit to reserve their item. If a partial deposit is made, the deferred payment for the remaining balance will be automatically processed at a later date as displayed on the product page. You will receive the payment receipt via the email you used for your purchase order.

Cancellation Policy

If the merchandise is being shipped into the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To cancel your preorder, please contact our customer support team at info@powertopedal.com. Once the item has shipped, the standard return policy will apply.

Preorder Refunds:  

For preorders, if a cancellation is made before shipping,
customers will receive a full refund of their payment, including any deposits made. Refunds will be processed to the original payment method within 14 days after the cancellation request.

If the preorder item is not delivered within the agreed
timeframe, customers have the right to cancel the order. Upon cancellation, customers are entitled to a full refund of any payments made, including deposits. We will process this refund within 14 days of receiving the cancellation or refund request.

Preorder Returns:  

All pre-order items are eligible for return under our standard return policy once received. Customers have 14 days from the delivery date to initiate a return. Items must be in their original condition and packaging to qualify for a refund.

Return Shipping Costs:  

Customers are responsible for the cost of return shipping
unless the item is defective or damaged upon arrival. In this case, contact our support team for assistance at info@powertopedal.com.

Warranty

Your GIN e-bike comes with a 3-year warranty, which requires registration within 10 days of purchase to claim coverage in the future.

The warranty excludes normal wear and tear, improper assembly, maintenance, consumable parts like tires, and damage from misuse or unauthorised modifications. While electrical components such as the motor, controller, and battery are covered, accessories and parts like brakes and tires are not. If issues arise, non-working parts will be shipped to you for local replacement, avoiding the need to send the entire bike back. Should you choose to send the bike for repairs please contact us at info@powertopedal.com, you must cover the shipping costs, and repairs may take 15-30 business days.

Warranty for Commercial Use Clients

If the purchase of your bicycle is for commercial use (i.e Food courier use), additional conditions must be met for any warranty claim:

- Mandatory serving must be done every 6 months or every 1,500 miles done on the clock, which ever comes first to keep your warranty active.

- If you are located within Zone 1-4 in London, we have dedicated service station for you to attend. Any other locations please keep a proof of service (i.e receipt to proof that a service is done at certain time.

- Please note, tracking is active at all times. GIN e-bike reserves the right to monitor and identify your travel pattern to determine if you are using for commercial use.

Warranty Policy

Effective Once Customer Receives the Bike

• Motor: 3 years
• Controller: 2 years
• Battery: 18 months

All Mechanical Parts (including but not limited to): 6 months

• Bike Chain
• Crankset and Pedals
• Tyres
• Brakes (Front & Rear)
• Front Headlight
• Suspension Forks
• Stem and Handlebar Parts
• Display (Coloured & B/W)
• Seatpost & Saddle
• Gears
• Derailleur
• Derailleur Protector
• Cadence Sensor
• Wires
• Mudguards (Front & Rear)
• Spokes
• Any Other Mechanical Parts
• Charger
• Bike Accessories

Note:

• If you encounter damaged or non-working parts contact us at info@powertopedal.com.

• The bike must be registered for the warranty within 14 calendar days of delivery. Register your bike by emailing the registration number to info@powertopedal.com.